Our pledge
Alliance is dedicated to quality care and all our professionals pledge to serve you to their fullest and meet the highest standards.
We pledge:
- To make our fundamental concern our caring for our patients and their circle of family and friends
- To evaluate physical pain and comfort, emotional and spiritual anxiety and well-being on every visit and call.
- To always honor our patients' dignity, religious beliefs, and ethical values.
- To give advice from the depth of our experience and the bottom of our hearts, and to listen without fail so our clients can tell us how best to meet their needs and wishes.
- To communicate with our patients and their loved ones at the times and in the manner they wish.
- All communications are important and will be given the utmost attention. We strive to always respond positively, to let you know exactly when we will call you back if necessary, to keep accurate records of all communication, and to resolve complaints within 24 hours.
- To begin serving, to the best of our ability, patients with a physician's order within the time frame the patient and family request.
